(LIFE by Be Caring)
“At LIFE by Be Caring, we have witnessed amazing dedication from our frontline colleagues for the support they have shown our service users, putting themselves at risk during this pandemic to make sure nobody went without support. The message I got from our team was: “whatever needs to be done, we will all jump and do it.” This has been the message from the beginning and is still happening today. The LIFE Care and Support workers have been amazing, and I am so proud to say I’m part of this company. The whole team is truly working to Be Caring’s vision and values. Thank you so much to all of the LIFE team who have made this possible.”
Our LIFE service supports adults and children diagnosed with Learning Disabilities or Autism in a range of settings, which includes; Independent Supported Living (ISL) services, outreach services and a 2-year supported living service at Allendale Court. LIFE was established in 2010, and now supports 100 people to achieve their potential and lead a fulfilled life. More than 120 colleagues provide 3,500 weekly hours of care and support to people living in Newcastle and Gateshead.
Metrics and Stats
People being supported
Colleagues who deliver the care they aspire to
Hours of care and support delivered every week
Number of colleagues
Colleagues that would recommend us as a place to work
Over the past 18 months, LIFE and Allendale have continued to maintain high quality care and support, and while Covid has presented significant challenges, people have continued to achieve their own personal outcomes. Our colleagues at LIFE and Allendale have people at the centre of everything they do – supporting everyone to have a fulfilled life.
“I am immensely proud of the support team who became very creative at sourcing and encouraging in-house activities, which has helped a lot of the people we support throughout Covid. There has been a lot of challenges due to declining mental health, which are often outside the team’s usual remit, however they have dealt with these and remain very positive in their delivery of support. The team have shown dedication to their role and the people we support throughout these unprecedented times and should be very proud of their conduct.”
14 young adults with Learning Disabilities or Autism live at Allendale Court. Every person living at Allendale has their own Individual Service Fund (ISF), co-designing their support to meet their own outcomes, goals, and ambitions, with the ultimate goal to move on and live more independently within 2 years. Pre-Covid, much of their activity with our Support Workers was linked to community participation, employability learning and training, and independent living. At the start of the pandemic, we carried out a thorough risk assessment to protect everyone who lives and works at Allendale.
As soon as lockdown was announced, we acted swiftly to limit the number of people entering the building and made sure those who did complied with strict handwashing and sanitising rules. We limited the number of 1-to-1 sessions to 3 days per week instead of the usual 7, which reduced risk without eliminating people’s support. While peoples’ safety continues to be paramount, it goes without saying the pandemic has massively affected everyone living and working at Allendale. Many of the people we support have experienced new or worsening mental health issues – most likely the result of losing access to community activities and contact with friends and family.
Pre-Covid, these provided much needed stability, connection, and opportunities for personal growth. For instance, two individuals took great pleasure in attending a local horse school, which because of Covid is now temporarily closed. They remain separated from the animals and stable staff who they saw most days and with whom they had formed close bonds. Colleagues have experienced more challenging behaviours since the lockdown. Some residents had difficulties understanding why they could not leave the premises or see their families and would become angry or upset.
We’ve communicated honestly, offering clear guidance and support to develop everyone’s awareness of what’s happening. Where possible, we encouraged everyone at Allendale to attend Covid-safe social activities, such as group art sessions, where we made supportive posters for the communal spaces and windows. Crafting materials, board games and puzzles were purchased, and residents helped liven the interior spaces by planting indoor flowerpots. To compensate for fewer 1-2-1 sessions, an additional member of staff was available to residents each day; encouraging everyone to join them in 30 minutes of exercise, often leading a small group outside for a walk and some fresh air. We employed a driver, so that once a week, everyone in each apartment had the opportunity of travelling further afield – we have heard wonderful stories of coastal expeditions and fish and chip suppers!
Care in the Community
Mark and Michael
Service Users, aged 58
“We get 1-2-1s and occasionally some help with cooking if we want a proper Sunday dinner. I like to cook for Michael and some of the other people who live here. Mine and Michael’s favourite meal is sausage, beans and chips. Some people are shy with new people until they get to know them, but we try to talk to most people.”
We’ve both lived at Allendale since the beginning of February, before lockdown. We thoroughly enjoy Allendale – we settled in from day one. Mark suffers from epilepsy so has extra support here. Before, when we were at home, I had to look after my mum who was really poorly as well. She had cancer and needed a lot of care. She had chemo and radiotherapy and I had to be strong for both of them. When my Mum died last December, I couldn’t think about my Mum in all this, because I had to be strong for Mark and make sure he was safe. We are very close as brothers.
Thanks to the medication Mark’s much better, but sometimes when Mark used to have seizures at home, I thought I can only take so much. One day he had four in one day. Me and Mark used to have a few bust ups because I just couldn’t take any more. I needed to have a break from being so strong all the time – to just think about myself and take the pressure off. Even to this day, I’m still there for him and I’m always going to be strong for him.
We understand what each other needs and look out for each other. Mark’s condition means he needs to stay nice and calm, he’s got to take it nice and easy, he can’t get stressed or he gets agitated and anxious. Twice when I’ve spoken to the office about needing to keep Mark calm, they’ve listened which is good.
We get 1-2-1s and occasionally some help with cooking if we want a proper Sunday dinner. I like to cook for Michael and some of the other people who live here. Mine and Michael’s favourite meal is sausage, beans and chips. Some people are shy with new people until they get to know them, but we try to talk to most people.
We’ve worked at a local stable in the middle of Stepney Bank for 28 years. We used to ride horses for the first 14 years, but unfortunately after that there weren’t any horses big enough for us to ride. Recently, the lady we see for our 1-2-1’s has found another stable for us where we can ride the horses. We’ve already been and looked at the horses. Once this stupid corona virus is over, (which I’m cheesed off with!), we’re hoping to go and ride the horses at these new stables.[Michael] I also used to renovate furniture (I’d take all the wood off) and during my lunch hour I used to go to Stepney bank, sometimes I was late getting back because I’d rather be with the horses! I loved it straight away and I’ve been riding ever since. I’ve been thrown off a few times! [Michael] I walk every day out from Allendale, over the bridge to the fields where people walk their dogs. My two favourite hobbies are horses and dogs – so I’ve got to know some of the people who are out every day, I like to stop for a chat. The whole walk usually takes me about an hour. (Well not every day – not when it’s raining!)
When we leave Allendale, we’re planning on living together in a bungalow being built back near our Mum’s old house. We were born and bred in that area. We’ll continue with having the 1-2-1s, so someone will pop in to make sure everything’s OK.
LIFE by Be Caring and Allendale Court truly deliver person-centred care and support for people with Learning Disabilities, Autism and Mental Health needs. Our outcomes focused model of care truly helps people live more fulfilled lives, and our colleagues live and breathe our values. Over the next 12 months, we want to establish ourselves as a Community Anchor.
We will achieve CQC Outstanding in at least one Key Line of Enquiry (KLoE) at our next inspection
We’ll continue to maintain our high performance and priority focus on care quality, demonstrated by our compliance metrics. We’ll continue to evidence, that as a service, and as a management team, we promote person-centred care and that our Support Workers know people’s preferences, that they champion choice, flexibility and control, and that they act promptly to respond to need. We’re confident that we will achieve at least one Outstanding KLoE and can already demonstrate, with evidence, the ways in which we have the characteristics of an Outstanding service, for example, we:
- Use our data, evidence and expertise to make improvements
- Our colleagues are exceptionally kind and compassionate, going above and beyond to exceed expectations
- Support community participation in and out of peoples’ home
We will establish ourselves as a community hub and partner
Our ambition, through our LIFE and Allendale service, is to establish ourselves as a Community Anchor – utilising our buildings, our skills and assets to provide a wide range of opportunities for our service users and their families. Building on our existing partnerships with local community organisations, we want to develop those relationships and co-design offers that support the health, wellbeing and skills of our service users and their families – connecting people into the wider community and scaling the knowledge and skills of our colleagues to ensure those offers are understood and promoted, as well as creating new offers where it makes sense.
We will achieve small but sustained growth
One of our key priorities is to sustain small growth, building and developing stronger relationships with Social Workers, Case Managers and our commissioners. We’ve experienced a loss in delivery through Covid, predominantly as a result of lockdown and community venues closing – and therefore community outreach services being stopped or reduced. Over the next few months, we aim to build the hours back to previous levels. We want those working with us to know that we’re a trusted provider and that those who chose Be Caring for their care and support, know they’ll co-design their service and have choice and flexibility from the start.
Our Colleagues: Meet John
Support Worker (Allendale)
“You get the satisfaction of getting on with a certain person you’re working with – forming a connection with someone, it really makes the job worthwhile. You get a smile, and you think ‘great, I’ve achieved something there’.”
I had friends who were doing all different kinds of care work, so I had some idea of what it was about. I’d joined them on holidays to give extra support with their service users. But really, if you’re not working within this industry, you’re not quite sure what it’s all about.
Of course, I’d also seen support and care workers going out in the community with wheelchair users and things like that, and I wondered how you came to work in care. I was interested in the fact of just how people are and learning about their individual backgrounds. That process is still ongoing – you’re constantly learning in this job. Everyone has a personal history about how they came to be in care. It’s always interesting to talk to them and hear their stories.
Before working in care, I did a lot of things actually! I worked in retail, I worked in administration, I worked in art. In fact, I studied an arts degree.
I’d previously worked in care for about 4 and a half years, working with people with mixed learning difficulties and challenging behaviours, all different ages. I wasn’t happy with the management in that job, so decided to move on. Be Caring were the first company I applied to, mainly because Allendale was advertised as a place specifically for people with autism and learning difficulties. The timing was just right really – I applied and got the job.
As I joined right at the start of the programme, I did a few shifts and sleepovers and got to know the people who were going to move in here. I met a couple of guys up in Northumberland to get to know them and help them transition.
You get the satisfaction of getting on with a certain person you’re working with – forming a connection with someone, it really makes the job worthwhile. You get a smile, and you think ‘great, I’ve achieved something there’.
Sometimes people will say something and it’s so surprising and you think ‘oh, that’s brilliant! How do you know about that!’ Or they might confide in you about certain things. Like today, I was having a talk with two service users and they were telling me about their past – their school days and the terrible things they’ve gone through, but also the good times. It reminds me of certain things that I went through when I was young, a long time ago, but it brings it back.
A lot of people here are really into music like me. It’s just really good to get on with someone on that level and share things you’re both into.
There are different levels to everyone, but the more you’re with somebody and hit it off, you really get to know them. And it gives them a chance to know you too, which is really important. Rather than having this barrier where you’re the worker and you’re there because you have to be, and they’re here because they’ve been put here. It’s not like that.
When you feel as though you’re not getting anywhere with a certain person you’re working with, that’s disappointing. But as in general life you don’t get on with everyone, so there’s always going to be the occasional mismatch. Occasionally it doesn’t work, though you’re not forced to work together, other arrangements can be made. It’s better for everyone’s happiness.
Most of the time though, once you reach that point where you have a working relationship and there’s trust, common interests as well as experiences, then yes, it’s really good.
The other challenging thing is that with Allendale being only a two year residency, I think a lot of people don’t actually want to leave. They get to know people who work here, and they get that security, and then they move on. But that’s our job really – to help people become more independent and move on with their lives.
I think a lot of people in my age group have been through certain things, or been made unemployed, and it’s a good thing to get into. There’s a lot of satisfaction to be gained and it’s a stable job really, open to most people.
In fact, my brother has recently trained as a carer! I never dreamt he’d work in this sector as he’d done all sorts of engineering jobs before. He was recently made unemployed and as he’s coming up to retirement age, he wanted to do something different. He says he’s really enjoying it! It shows you get all kinds of people doing this job, which I like.
Before I came into care, I didn’t really know it existed, only the care in the community side of things. I didn’t know how vast it is – there are so many aspects to care. Allendale is a specialised unit really, but you can move around in it. I never fancied domiciliary care as I always wanted to be in one place.
Having some life experience helps, but I don’t think it’s necessary. People come in quite young to work here and they’re usually open minded with a fresh outlook. Young women especially seem to get a lot out of it. Sometimes they’re the same age as the people we support, which can help, or much younger so they learn from each other.